Return Policy
Return conditions for AULA brand products purchased in Uzbekistan.
This return policy applies to all AULA brand products purchased through official sales channels in Uzbekistan. This website is for informational purposes only and does not constitute a public offer (Art. 369 CC RUz).
General Provisions
We are responsible for the quality of products sold through our website. All products are inspected before shipping to the buyer.
Product Exchange
Exchange of purchased products is not available. Before purchasing, we recommend carefully reviewing the product specifications and description on our website.
Defective Product Returns
Product returns are only available in case of manufacturing defects. If you discover a defect, please contact us to initiate a return.
Return Conditions
— The product has a confirmed manufacturing defect
— The original packaging and complete accessories are preserved
— The claim is submitted within a reasonable time after discovering the defect
— Photos or videos confirming the defect are provided
Return Process
1. Contact Us — Write to us via Telegram or email with a description of the defect and attach photos/videos.
2. Verification — We will review your claim and confirm the presence of a manufacturing defect.
3. Refund — After confirming the defect, we will arrange the product return and process the refund.
Return Contacts
To arrange a return of a defective product, contact us through any convenient method:
Delivery
Delivery within Tashkent costs 50,000 UZS. Delivery is available across Uzbekistan — for regions outside Tashkent, the price may vary. Please confirm the current delivery cost when placing your order.